Darntougth Terms of Purchase
These Terms of Purchase (“Terms”) govern your purchase of merino wool socks and other products (collectively, “Products”) from Darntougth (accessible via our website:darntougth.com, “we,” “us,” or “our”). By placing an order with us, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on our website). Please read these Terms carefully before making a purchase.
1. Order Placement & Acceptance
1.1 How to Place an Order
To place an order, you must complete the checkout process on our website by providing accurate and complete information, including (but not limited to) your shipping address, contact details, and payment information. You confirm that all information provided during checkout is true, correct, and up-to-date.
1.2 Order Confirmation
Upon submitting your order, you will receive an automated email acknowledging receipt of your order (“Order Acknowledgment”). This email does not constitute acceptance of your order—it merely confirms that we have received your request. We reserve the right to accept or reject your order (in whole or in part) for any reason, including (but not limited to) product unavailability, pricing errors, or suspected fraud.
1.3 Order Acceptance
Your order will be deemed accepted once we send a second email (“Shipping Confirmation”) notifying you that your order has been processed and shipped. At this point, a binding contract between you and Darntougth is formed. If we are unable to accept your order (e.g., a product is out of stock after you place the order), we will notify you via email and issue a full refund for any payment you have made.
2. Pricing & Payment
2.1 Pricing
All product prices displayed on our website are quoted in United States Dollars (USD) and include applicable taxes (where required by law). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders that have already received a Shipping Confirmation.
2.2 Payment Methods
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as indicated during checkout. By providing payment information, you confirm that you are authorized to use the selected payment method and that the funds or credit necessary to complete the transaction are available.
2.3 Payment Security
We use industry-standard encryption technologies (e.g., SSL/TLS) to protect your payment information during transmission. We do not store full credit card details—all payment processing is handled by trusted third-party payment processors that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements.
3. Shipping & Delivery
3.1 Order Processing Time
We will process your order within 1-3 business days of receiving it (excluding weekends, holidays, and peak shopping periods). Processing includes verifying payment, checking product availability, and preparing your order for shipment.
3.2 Delivery Timeline
Once your order is processed and shipped, delivery will take 6-12 business days to any location worldwide. This timeline applies to all orders, regardless of the destination, and accounts for standard shipping procedures (e.g., carrier transit, customs processing for international orders, where applicable).
3.3 Shipping Costs
We offer free shipping on all orders globally, with no minimum order value required. There are no additional shipping fees, surcharges, or hidden costs for delivery—this is included in the product price quoted at checkout.
3.4 Delivery Responsibilities
We will provide a tracking number via email (as part of the Shipping Confirmation) to help you monitor the status of your delivery. While we work with reliable carriers to ensure timely delivery, we are not liable for delays caused by circumstances beyond our control, including (but not limited to) customs hold-ups, carrier errors, natural disasters, or address inaccuracies provided by you. You are responsible for ensuring the shipping address provided is correct and accessible to the carrier.
4. Returns & Refunds
4.1 Return Eligibility & Period
You may return any unused, undamaged Products (in their original packaging, with all tags intact) for a refund within 60 days of the delivery date. Custom or personalized Products are non-returnable unless they arrive with a manufacturing defect (as determined by our team).
4.2 How to Request a Return
To initiate a return:
- Email our customer service team at [email protected] with your order number, the reason for the return, and clear photos of the Product (to confirm it meets return eligibility criteria).
- We will review your request within 24-48 business hours and send you a prepaid return shipping label (for global returns—no cost to you).
- Ship the Product back to us using the provided label. Please retain the return tracking number for your records.
4.3 Refund Processing
Once we receive and inspect the returned Product (to confirm it meets eligibility requirements), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your bank or payment processor (typically 3-5 additional business days).
4.4 Exceptions
We do not issue refunds for Products that are used, damaged (due to improper care or use), or returned without original packaging/tags. We also reserve the right to reject returns that do not meet the eligibility criteria outlined above.
5. Product Availability & Accuracy
5.1 Stock Levels
While we strive to maintain accurate stock levels on our website, Products may occasionally be out of stock after an order is placed. If this occurs, we will notify you via email within 2 business days and offer either: (a) a full refund, or (b) a backorder option (if the Product is expected to be restocked within 2 weeks).
5.2 Product Descriptions
We make every effort to ensure that product descriptions (e.g., size, color, material, features of merino wool socks) are accurate and up-to-date. However, we do not guarantee that all descriptions are error-free—minor discrepancies (e.g., slight color variations due to screen settings) may occur. If you receive a Product that differs significantly from its description, please contact us immediately to resolve the issue (e.g., return for a refund or replacement).
6. Cancellations
You may cancel an order at any time before it is processed and shipped (i.e., before you receive the Shipping Confirmation). To cancel, email us at [email protected] with your order number and the subject line “Order Cancellation.” Once an order has been processed and shipped, it cannot be canceled—you will need to follow the return process outlined in Section 4 to request a refund.
7. Limitation of Liability
To the maximum extent permitted by law, Darntougth shall not be liable for any indirect, incidental, special, or consequential damages arising from your purchase or use of our Products (e.g., inconvenience from delivery delays, loss of use of the Product). Our total liability to you for any claim related to these Terms shall not exceed the total amount you paid for the affected Product(s).
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website with a revised “Last Updated” date. Your continued use of our website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically for updates.
9. Contact Us
If you have any questions, concerns, or disputes related to these Terms or your purchase, please contact our customer service team at [email protected]. We will respond within 24-48 business hours and work to resolve the issue in a fair and timely manner.