Darntougth Refund Policy: Clear, Fair, and Hassle-Free

At Darntougth, we want you to love your merino wool socks as much as we do. If for any reason you’re not satisfied with your purchase, our refund policy is designed to be transparent and straightforward—so you can shop with confidence. This policy outlines the conditions for eligible refunds, how to request one, and what to expect throughout the process.

1. Eligibility for Refunds

To qualify for a refund, your purchase must meet the following criteria:

  • Timeframe: You must request a refund within 30 days of the delivery date (we verify this using your order confirmation email or shipping tracking number).
  • Product Condition: The merino wool socks must be in their original, unused, and undamaged state—unwashed, unworn, with all original tags, packaging, and labels intact. We cannot process refunds for socks that show signs of wear (e.g., stretched fabric, odor, pilling from use), stains, or damage caused by improper care (see our Fabric Care Guide for proper maintenance).
  • Proof of Purchase: You must provide a valid order number (found in your order confirmation email) when requesting a refund.
  • Exceptions: Custom or personalized socks (if applicable) are non-refundable unless they arrive with a manufacturing defect (see Section 3 for defect-related refunds).

2. How to Request a Refund

Requesting a refund from Darntougth is simple—just follow these steps:

  1. Initiate the Request: Email our customer service team at [email protected] with the following details:
  • Your full name (as it appears on the order).
  • Your order number.
  • The reason for the refund (e.g., “sizing issue,” “changed mind,” “defective product”).
  • Clear photos of the socks (if applicable—e.g., for defects, unopened packaging to confirm unused condition).
  1. Receive Confirmation: Our team will review your request within 24-48 business hours (excluding weekends and holidays). If your refund is eligible, we’ll send you a prepaid return shipping label (for U.S. orders; international customers may be responsible for return shipping costs unless the issue is our error).
  2. Return the Product: Pack the eligible socks securely (preferably in the original packaging) and ship them back to us using the provided label. Please keep the return tracking number for your records—this helps us confirm when we receive your package.
  3. Inspect and Process: Once we receive your returned socks (typically 3-5 business days after you ship them), our team will inspect them to ensure they meet eligibility requirements. If approved:
  • We’ll process the refund to your original payment method (e.g., credit card, PayPal) within 2-3 business days of inspection.

3. Refunds for Defective or Damaged Products

We take pride in the quality of our merino wool socks, but if you receive a product with a manufacturing defect (e.g., loose stitching, holes, incorrect sizing, or fabric flaws) or damage caused during shipping:

  • Special Eligibility: You must report the defect/damage within 7 days of delivery (this shorter timeframe helps us address issues quickly and investigate with our production or shipping partners).
  • No Return Required (In Some Cases): For minor defects or visible shipping damage, we may waive the return requirement if you provide clear photos of the issue. Our team will assess and notify you if a return is needed.
  • Refund Process: If the defect/damage is confirmed, we’ll process a full refund (including any original shipping costs you paid) to your original payment method—no restocking fees. Alternatively, you may choose to receive a replacement pair instead of a refund (subject to stock availability).

4. Refund Timelines and Details

  • Processing Time: After we approve your refund, it may take 5-7 business days for the funds to appear in your account. This delay depends on your bank or payment processor’s policies (we have no control over this step).
  • Shipping Costs: For refunds due to personal reasons (e.g., sizing error, changed mind), we do not refund the original shipping costs (unless you received the wrong item due to our mistake). For defect or shipping damage refunds, original shipping costs are included.
  • Partial Refunds: In rare cases (e.g., only one pair in a multi-pair order is defective), we may offer a partial refund for the affected item(s) instead of requiring a return of the entire order. Our team will confirm this with you before processing.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Socks that have been washed, worn, or damaged by the customer (e.g., from using bleach, high-heat drying, or improper storage).
  • Custom/personalized socks (unless defective).
  • Gift cards (Darntougth gift cards are non-refundable and non-transferable).
  • Orders outside the 30-day refund window (unless extended by our customer service team for exceptional cases).

6. How to Check Refund Status

If you’ve requested a refund and want to check its progress:

  • Email us at [email protected] with your order number and the subject line “Refund Status Request.”
  • Include your return tracking number (if you shipped the item back) for faster updates.
  • Our team will respond within 24 business hours with the latest status (e.g., “return received,” “refund processed,” “pending bank approval”).

7. Questions or Concerns

If you have questions about our refund policy, need help with a refund request, or disagree with a refund decision, please reach out to our customer service team at [email protected]. We’re committed to resolving issues fairly and ensuring you have a positive experience with Darntougth.

Thank you for choosing Darntougth—we appreciate your trust in our merino wool socks, and we’ll always work to make things right if you’re not satisfied.